Shipping policy

Deliveries

L4all makes shipments throughout the national territory carried out by CTT - Correios de Portugal, through Registered Mail.

Orders are usually processed within a maximum period of 12 working days.

When your order is shipped, you will receive a shipping confirmation email, containing the shipping code and the link to the CTT website where you can track your order. If you have not received the email (check your SPAM folder).

Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the delivery address indicated in the order.

In the event that an unsuccessful delivery attempt has been made, your order will be forwarded to the post office in your area of residence. A notification will be left with information on the Post Office where the order will be left, as well as the date from which it can be picked up.

In that case, in order to pick up the order, you must present the notification left by the postman in your mailbox, as well as your identification document.

Your order will remain at the Post Office for 6 working days, after which the order will be returned to L4all.

If the recipient is unable to pick up the order personally, it may be picked up by a third party, provided that the notification is signed in accordance with the recipient's identification document and is accompanied by the document itself.

We recommend that you check the shipping status of your order, on the CTT website, with the code provided by email, in order to prevent it from being returned to L4all for not having carried out its collection within the stipulated period. .

If you do not pick up your order and it is returned to L4all, the reshipment costs will be borne by the customer.

You can consult more about our Deliveries and Returns here.